BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.26.0//EN
X-ORIGINAL-URL:https://thaqibconsultancy.ae/ar/
X-WR-CALNAME:Al Najm Al Thaqib
X-WR-CALDESC:Training, Consulting & Administrative Systems Center
X-WR-TIMEZONE:Asia/Dubai
BEGIN:VTIMEZONE
TZID:Asia/Dubai
X-LIC-LOCATION:Asia/Dubai
BEGIN:STANDARD
TZOFFSETFROM:+0400
TZOFFSETTO:+0400
TZNAME:+04
DTSTART:20260728T005340
END:STANDARD
END:VTIMEZONE
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-81e74d678581a3bb7a720b019f4f1a93@thaqibconsultancy.ae
DTSTART;TZID=Asia/Dubai:20250209T090000
DTEND;TZID=Asia/Dubai:20250213T130000
DTSTAMP:20250410T171215Z
RRULE:FREQ=WEEKLY;UNTIL=20260107T200000Z
CREATED:20250410
LAST-MODIFIED:20250422
PRIORITY:5
SEQUENCE:14
TRANSP:OPAQUE
SUMMARY:Conflict Resolution and Negotiation Skills
DESCRIPTION:Conflict Resolution and Negotiation Skills are critical competencies for creating a harmonious and productive work environment. This course empowers participants with the tools to manage conflict constructively, negotiate effectively, and strengthen relationships within their teams and organizations. By enhancing these skills, individuals can navigate challenges with confidence, turning potential disagreements into opportunities for collaboration and innovation.\n \nIntroduction:\nConflict is inevitable in any workplace, but it is how we handle it that determines the success of teams and organizations. Conflict Resolution and Negotiation Skills are essential tools for navigating disagreements, aligning divergent interests, and fostering collaboration. This course aims to equip individuals with the strategies, techniques, and mindset needed to resolve conflicts constructively and negotiate effectively. Participants will learn how to understand underlying issues, improve communication, and use creative problem-solving to find mutually beneficial solutions. Whether you’re a team leader, manager, or an individual contributor, mastering these skills can improve relationships, enhance productivity, and support organizational success.\n\nTargeted Groups:\n\nManagers and Leaders\nHR Professionals\nTeam Leaders and Supervisors\nCustomer Service Representatives\nSales and Negotiation Professionals\nAnyone interested in developing effective conflict resolution and negotiation abilities in their professional lives\n\n\nCourse Objectives:\nBy the end of this course, participants will be able to:\n\nUnderstand the nature of conflict and the impact it has on individuals and organizations.\nIdentify different conflict styles and how to manage them effectively.\nDevelop strategies for resolving conflicts in a constructive and positive manner.\nEnhance communication skills to foster understanding and reduce tensions during disagreements.\nLearn the steps of effective negotiation and apply them in real-world situations.\nEmploy negotiation tactics to achieve mutually beneficial outcomes.\nApply problem-solving techniques to break deadlocks and find creative solutions to complex issues.\nBuild confidence in managing difficult conversations and turning conflict into an opportunity for growth.\n\n\nTargeted Competencies:\n\nConflict Management and Resolution\nNegotiation Skills\nCommunication and Active Listening\nEmotional Intelligence in Conflict\nProblem-Solving and Critical Thinking\nCreative Thinking and Win-Win Solutions\nBuilding Trust and Collaboration\nAssertiveness and Influence\nCultural Sensitivity in Conflict\n\n\nCourse Content:\nUnit 1: Understanding Conflict\n\nDefining conflict and its different types: Interpersonal, intrapersonal, and organizational.\nThe positive and negative aspects of conflict in the workplace.\nHow unresolved conflict impacts productivity, morale, and relationships.\nIdentifying common sources of conflict: Differences in values, communication styles, and interests.\nRecognizing early signs of conflict to address issues before they escalate.\nHands-on exercise: Conflict scenario analysis and understanding root causes.\n\n\nUnit 2: Conflict Styles and Management Techniques\n\nThe five conflict resolution styles: Avoiding, accommodating, competing, compromising, and collaborating.\nRecognizing your default conflict style and its impact on resolution.\nAdapting conflict styles based on the situation and individuals involved.\nTechniques for managing and de-escalating emotional tension during conflict.\nBuilding emotional intelligence to manage personal emotions and those of others during conflicts.\nHands-on exercise: Identifying and practicing conflict styles through role-playing activities.\n\n\nUnit 3: Communication Skills for Conflict Resolution\n\nThe role of effective communication in preventing and resolving conflict.\nActive listening techniques: Paraphrasing, asking open-ended questions, and showing empathy.\nUsing “I” statements and avoiding accusatory language to express feelings constructively.\nNon-verbal communication: Understanding body language, tone, and facial expressions in conflict.\nBuilding rapport and trust to facilitate open and honest dialogue.\nHands-on exercise: Practicing active listening and empathetic communication in conflict scenarios.\n\n\nUnit 4: Negotiation Fundamentals\n\nWhat is negotiation? The process of negotiation and the stages involved.\nThe difference between positional and interest-based negotiation.\nIdentifying and defining your goals and interests before entering a negotiation.\nStrategies for preparing for negotiations: Research, anticipating potential challenges, and identifying alternatives.\nBATNA (Best Alternative to a Negotiated Agreement): Understanding the importance of alternatives in negotiation.\nHands-on exercise: Negotiation simulation based on real-world business scenarios.\n\n\nUnit 5: Creating Win-Win Solutions\n\nPrinciples of win-win negotiation: Finding mutually beneficial outcomes.\nHow to create options for mutual gain and expand the pie in negotiations.\nTechniques for overcoming impasses and deadlocks: Brainstorming and reframing issues.\nThe role of flexibility and compromise in reaching an agreement.\nStrategies for dealing with difficult negotiators and high-pressure situations.\nHands-on exercise: Creating win-win solutions in a group negotiation.\n\n\nUnit 6: Advanced Conflict Resolution Strategies\n\nMediation and facilitation techniques for resolving disputes between parties.\nThe role of a neutral third party in conflict resolution and negotiation.\nConflict resolution frameworks and models: Thomas-Kilmann Conflict Mode Instrument (TKI), Interest-Based Relational (IBR), and more.\nUsing creative problem-solving techniques to address complex conflicts.\nAddressing power imbalances and emotional dynamics in conflict situations.\nHands-on exercise: Practicing mediation techniques and using conflict resolution frameworks in simulated disputes.\n\n\nUnit 7: Negotiation Tactics and Strategies\n\nThe key negotiation tactics: Anchoring, framing, silence, and concessions.\nUnderstanding and responding to negotiation tactics used by others.\nBuilding rapport and leveraging relationships to achieve negotiation success.\nThe importance of patience and timing in negotiations.\nStrategies for maintaining ethical standards in negotiations and managing power dynamics.\nHands-on exercise: Applying negotiation tactics in a simulated negotiation role-play.\n\n\nUnit 8: Post-Negotiation and Conflict Follow-Up\n\nHow to solidify agreements and ensure implementation post-negotiation.\nThe importance of maintaining positive relationships after conflict resolution.\nAddressing unresolved issues and ensuring ongoing communication.\nEvaluating the success of conflict resolution and negotiations: Feedback and continuous improvement.\nBuilding a culture of collaboration and open communication to prevent future conflicts.\nHands-on exercise: Creating a post-conflict follow-up plan and evaluating outcomes.\n\n\nFinal Assessment and Certification:\n\nParticipants will be required to complete a final assessment, demonstrating their understanding of conflict resolution and negotiation strategies through a practical case study or role-play.\nCertification will be awarded upon successful completion of the course and final assessment.\n\n
URL:https://thaqibconsultancy.ae/ar/the-training-courses/conflict-resolution-and-negotiation-skills/
CATEGORIES:Human Resources and Career Development
END:VEVENT
END:VCALENDAR