{"id":1203,"date":"2025-04-10T17:11:43","date_gmt":"2025-04-10T13:11:43","guid":{"rendered":"https:\/\/thaqibconsultancy.ae\/?post_type=mec-events&p=1203"},"modified":"2025-04-22T04:29:45","modified_gmt":"2025-04-22T00:29:45","slug":"customer-experience-management-cxm","status":"publish","type":"mec-events","link":"https:\/\/thaqibconsultancy.ae\/ar\/the-training-courses\/customer-experience-management-cxm\/","title":{"rendered":"\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM)"},"content":{"rendered":"

\u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0643\u0645\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM)<\/strong> \u0633\u064a\u0643\u062a\u0633\u0628 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629 \u0641\u0647\u0645\u064b\u0627 \u0639\u0645\u064a\u0642\u064b\u0627 \u0644\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0643\u064a\u0641\u064a\u0629 \u0625\u062f\u0627\u0631\u062a\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644. \u0648\u0633\u064a\u0643\u062a\u0633\u0628\u0648\u0646 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0648\u0636\u0639 \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0639\u0627\u0645 \u0644\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u062a\u0645\u064a\u0632 \u0645\u0624\u0633\u0633\u0627\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629.<\/p>\n

\u0645\u0642\u062f\u0645\u0629:<\/strong><\/h3>\n

\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM)<\/strong> \u0635\u064f\u0645\u0645\u062a \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629 \u0644\u062a\u0632\u0648\u064a\u062f \u0642\u0627\u062f\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u0648\u062e\u0628\u0631\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0641\u0631\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0628\u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644. \u0641\u064a \u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u060c \u064a\u064f\u0639\u062f\u0651 \u062e\u0644\u0642 \u062a\u062c\u0627\u0631\u0628 \u0644\u0627 \u062a\u064f\u0646\u0633\u0649\u060c \u0648\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0633\u0644\u0633\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631\u064b\u0627 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0631\u0636\u0627\u0647\u0645 \u0648\u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0633\u062a\u0631\u0643\u0632 \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0648\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u062f\u0621\u064b\u0627 \u0645\u0646 \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0648\u0648\u0635\u0648\u0644\u064b\u0627 \u0625\u0644\u0649 \u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0634\u0627\u0645\u0644\u0629.<\/p>\n

\u0633\u064a\u0633\u062a\u0643\u0634\u0641 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0643\u064a\u0641\u064a\u0629 \u0628\u0646\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u062a\u0648\u0642\u0639 \u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645\u060c \u0648\u062a\u0637\u0628\u064a\u0642 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u062d\u0642\u0642 \u0646\u062a\u0627\u0626\u062c \u0623\u0639\u0645\u0627\u0644 \u0645\u0644\u0645\u0648\u0633\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0631\u0624\u0649 \u0639\u0645\u0644\u064a\u0629 \u0648\u062f\u0631\u0627\u0633\u0627\u062a \u062d\u0627\u0644\u0629\u060c \u0633\u062a\u0648\u0641\u0631 \u0627\u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062c\u0645\u064a\u0639 \u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0633\u0648\u0627\u0621\u064b \u0643\u0627\u0646 \u0630\u0644\u0643 \u0634\u062e\u0635\u064a\u064b\u0627 \u0623\u0648 \u0631\u0642\u0645\u064a\u064b\u0627 \u0623\u0648 \u0639\u0628\u0631 \u0645\u0646\u0635\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/p>\n

\u0627\u0644\u0641\u0626\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629:<\/strong><\/h3>\n
    \n
  • \u0645\u062f\u064a\u0631\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0633\u0639\u0648\u0646 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
  • \u0645\u062f\u064a\u0631\u064a \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u064a\u0647\u062f\u0641\u0648\u0646 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/li>\n
  • \u0642\u0627\u062f\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0627\u0644\u0645\u062f\u064a\u0631\u064a\u0646 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a\u064a\u0646 \u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0646 \u0639\u0646 \u0635\u064a\u0627\u063a\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
  • \u0641\u0631\u0642 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0645\u0647\u062a\u0645\u0629 \u0628\u0641\u0647\u0645 \u062a\u0623\u062b\u064a\u0631 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a.<\/li>\n
  • \u0645\u0635\u0645\u0645\u064a \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u064a\u0646 \u064a\u0631\u063a\u0628\u0648\u0646 \u0641\u064a \u0645\u0648\u0627\u0621\u0645\u0629 \u0639\u0631\u0648\u0636\u0647\u0645 \u0645\u0639 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
  • \u0645\u0633\u062a\u0634\u0627\u0631\u0648\u0646 \u0648\u0645\u062f\u0631\u0628\u0648\u0646 \u064a\u0631\u0643\u0632\u0648\u0646 \u0639\u0644\u0649 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n

    \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062f\u0648\u0631\u0629:<\/strong><\/h3>\n

    \u0639\u0646\u062f \u0627\u0644\u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM)<\/strong> \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629\u060c \u0633\u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0642\u0627\u062f\u0631\u064a\u0646 \u0639\u0644\u0649:<\/p>\n

      \n
    • \u062a\u0639\u0631\u064a\u0641 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX) \u0648\u0641\u0647\u0645 \u0623\u0647\u0645\u064a\u062a\u0647\u0627 \u0641\u064a \u0646\u062c\u0627\u062d \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/li>\n
    • \u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0643\u064a\u0641\u064a\u0629 \u062a\u0635\u0645\u064a\u0645 \u0648\u062a\u0646\u0641\u064a\u0630 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n
    • \u0641\u0647\u0645 \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u0624\u062b\u0631\u0629 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0627\u0644\u062f\u0641\u0627\u0639 \u0639\u0646\u0647\u0645.<\/li>\n
    • \u062a\u0637\u0648\u064a\u0631 \u0646\u0647\u062c \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u062b\u0642\u0627\u0641\u0629.<\/li>\n
    • \u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0644\u064a\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs).<\/li>\n
    • \u0641\u0647\u0645 \u062f\u0648\u0631 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
    • \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u0644\u062a\u063a\u0644\u0628 \u0639\u0644\u064a\u0647\u0627.<\/li>\n
    • \u062a\u0637\u0628\u064a\u0642 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0645\u0646 \u0645\u0631\u062d\u0644\u0629 \u0645\u0627 \u0642\u0628\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 \u0625\u0644\u0649 \u0645\u0631\u062d\u0644\u0629 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n
    • \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0639\u0627\u0644\u0645 \u0631\u0642\u0645\u064a \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644.<\/li>\n
    • \u0628\u0646\u0627\u0621 \u0648\u0642\u064a\u0627\u062f\u0629 \u0641\u0631\u0642 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n

      \u0627\u0644\u0643\u0641\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629:<\/strong><\/h3>\n

      \u0633\u0648\u0641 \u064a\u0637\u0648\u0631 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0643\u0641\u0627\u0621\u0627\u062a\u0647\u0645 \u0641\u064a:<\/p>\n

        \n
      • \u062a\u0635\u0645\u064a\u0645 \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n
      • \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0623\u0639\u0645\u0627\u0644 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627\u0647\u0645 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/li>\n
      • \u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0644\u0625\u0628\u0644\u0627\u063a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u062c\u0631\u0628\u0629.<\/li>\n
      • \u0628\u0646\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
      • \u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0644\u062a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0631\u062f\u064a\u0629.<\/li>\n
      • \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0634\u0627\u0631\u0643\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/li>\n
      • \u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0648\u0627\u0644\u0639\u0642\u0628\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0648\u0627\u062c\u0647\u0647\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627.<\/li>\n
      • \u0627\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u062f\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u0644 \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u0639\u0645\u0644.<\/li>\n
      • \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0644\u062a\u0639\u0632\u064a\u0632 \u0642\u062f\u0631\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n

        \u0641\u0648\u0627\u0626\u062f \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong><\/h3>\n

        \u062a\u0642\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629 \u0646\u0647\u062c\u064b\u0627 \u0634\u0627\u0645\u0644\u0627\u064b \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062e\u0644\u0635\u0629\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a\u060c \u0648\u0627\u0643\u062a\u0633\u0627\u0628 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0639\u0632\u064a\u0632 \u0639\u0644\u0627\u0642\u0627\u062a\u0647\u0627 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0647\u0627\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0633\u062a\u0628\u0642\u0627\u0626\u0647\u0645\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0633\u0645\u0639\u0629 \u0639\u0644\u0627\u0645\u062a\u0647\u0627 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0633\u064a\u0643\u062a\u0633\u0628 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0643\u0648\u0638\u064a\u0641\u0629 \u0623\u0633\u0627\u0633\u064a\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u060c \u0645\u0645\u0627 \u064a\u0642\u0648\u062f \u0625\u0644\u0649 \u0646\u062c\u0627\u062d \u0637\u0648\u064a\u0644 \u0627\u0644\u0623\u0645\u062f.<\/p>\n

        \u0645\u062e\u0637\u0637 \u0627\u0644\u062f\u0648\u0631\u0629:<\/strong><\/h3>\n

        \u0627\u0644\u0648\u062d\u062f\u0629 1: \u0645\u0642\u062f\u0645\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM)<\/strong><\/h4>\n
          \n
        • \u0641\u0647\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX) \u0648\u0623\u0647\u0645\u064a\u062a\u0647\u0627 \u0644\u0646\u062c\u0627\u062d \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/li>\n
        • \u062a\u0637\u0648\u0631 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0639\u0635\u0631 \u0627\u0644\u0631\u0642\u0645\u064a.<\/li>\n
        • \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
        • \u0627\u0644\u0645\u0628\u0627\u062f\u0626 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642.<\/li>\n
        • \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0642\u064a\u0645\u0629.<\/li>\n<\/ul>\n

          \u0627\u0644\u0648\u062d\u062f\u0629 2: \u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/h4>\n
            \n
          • \u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u0634\u0643\u064a\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
          • \u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644 \u0648\u0642\u064a\u0645\u0647.<\/li>\n
          • \u0631\u0633\u0645 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644: \u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645.<\/li>\n
          • \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0648\u0627\u0644\u062a\u062e\u0635\u064a\u0635: \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0644\u062a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
          • \u0625\u0646\u0634\u0627\u0621 \u0631\u0624\u064a\u0629 \u0648\u0631\u0633\u0627\u0644\u0629 CX \u0644\u0645\u0646\u0638\u0645\u062a\u0643.<\/li>\n<\/ul>\n

            \u0627\u0644\u0648\u062d\u062f\u0629 3: \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/strong><\/h4>\n
              \n
            • \u062a\u062d\u062f\u064a\u062f \u0648\u0641\u0647\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n
            • \u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0644\u0647\u0627 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0641\u064a \u0627\u0644\u0645\u062a\u062c\u0631\u060c \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u060c \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643).<\/li>\n
            • \u0628\u0646\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u0633\u0644\u0633\u0629 \u0648\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n
            • \u062a\u0648\u0642\u0639 \u0648\u062a\u062c\u0627\u0648\u0632 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644.<\/li>\n
            • \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0645\u0648\u062d\u062f\u0629 \u0648\u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n

              \u0627\u0644\u0648\u062d\u062f\u0629 4: \u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0644\u064a\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/h4>\n
                \n
              • \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) \u0644\u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
              • \u0623\u062f\u0648\u0627\u062a \u0648\u0637\u0631\u0642 \u062c\u0645\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u0648\u0645\u0639\u062f\u0644 \u0635\u0627\u0641\u064a \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631.<\/li>\n
              • \u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0648\u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646.<\/li>\n
              • \u062a\u0646\u0641\u064a\u0630 \u0645\u0642\u0627\u064a\u064a\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: CSAT \u0648CES \u0648\u063a\u064a\u0631\u0647\u0627.<\/li>\n
              • \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631.<\/li>\n<\/ul>\n

                \u0627\u0644\u0648\u062d\u062f\u0629 5: \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/h4>\n
                  \n
                • \u062f\u0648\u0631 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                • \u062a\u0642\u0633\u064a\u0645 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629.<\/li>\n
                • \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/li>\n
                • \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u0648\u0635\u064a\u0627\u062a \u0648\u0639\u0631\u0648\u0636 \u0645\u062e\u0635\u0635\u0629.<\/li>\n
                • \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062a\u0648\u0627\u0632\u0646 \u0628\u064a\u0646 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0648\u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062e\u0644\u0627\u0642\u064a\u0629.<\/li>\n<\/ul>\n

                  \u0627\u0644\u0648\u062d\u062f\u0629 6: \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/h4>\n
                    \n
                  • \u062f\u0648\u0631 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0641\u064a \u062a\u062d\u0648\u064a\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629.<\/li>\n
                  • \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0636\u062e\u0645\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                  • \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a.<\/li>\n
                  • \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a \u0644\u062a\u062e\u0635\u064a\u0635 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                  • \u062f\u0645\u062c \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0641\u064a \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629.<\/li>\n<\/ul>\n

                    \u0627\u0644\u0648\u062d\u062f\u0629 7: \u0625\u062f\u0627\u0631\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0627\u0639\u0644\u0647\u0645<\/strong><\/h4>\n
                      \n
                    • \u0641\u0647\u0645 \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0637\u0648\u0627\u0644 \u0627\u0644\u0631\u062d\u0644\u0629.<\/li>\n
                    • \u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644.<\/li>\n
                    • \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0643\u062a\u064a\u0643\u0627\u062a \u062c\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627\u0647\u0645 \u0648\u0627\u062d\u062a\u0641\u0627\u0638\u0647\u0645 \u0628\u0647\u0645.<\/li>\n
                    • \u062f\u0648\u0631 \u0627\u0644\u0634\u0641\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                    • \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644.<\/li>\n<\/ul>\n

                      \u0627\u0644\u0648\u062d\u062f\u0629 8: \u0642\u064a\u0627\u062f\u0629 \u062a\u062d\u0648\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643<\/strong><\/h4>\n
                        \n
                      • \u0628\u0646\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u062a\u0636\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648\u0644\u0627\u064b \u0641\u064a \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0642\u0633\u0627\u0645.<\/li>\n
                      • \u0642\u064a\u0627\u062f\u0629 \u0641\u0631\u0642 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0644\u062a\u062d\u0633\u064a\u0646 \u0646\u062a\u0627\u0626\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                      • \u062a\u062f\u0631\u064a\u0628 \u0648\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                      • \u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0644\u0642\u064a\u0627\u062f\u0629 \u0648\u0627\u0644\u0647\u064a\u0643\u0644 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a \u0644\u062f\u0639\u0645 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                      • \u0627\u0644\u062a\u063a\u0644\u0628 \u0639\u0644\u0649 \u0627\u0644\u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u0623\u0645\u0627\u0645 \u0627\u0644\u062a\u062d\u0648\u0644 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n

                        \u0627\u0644\u0648\u062d\u062f\u0629 9: \u062f\u0631\u0627\u0633\u0627\u062a \u062d\u0627\u0644\u0629 \u0641\u064a \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/h4>\n
                          \n
                        • \u062a\u062d\u0644\u064a\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a CXM \u0627\u0644\u0646\u0627\u062c\u062d\u0629 \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629.<\/li>\n
                        • \u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629 \u0645\u0646 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a \u0645\u062b\u0644 \u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0648\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u062a\u0645\u0648\u064a\u0644 \u0648\u0627\u0644\u0636\u064a\u0627\u0641\u0629.<\/li>\n
                        • \u0627\u0644\u062f\u0631\u0648\u0633 \u0627\u0644\u0645\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0641\u0648\u0642 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                        • \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u062a\u0643\u064a\u064a\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0633\u064a\u0627\u0642\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629.<\/li>\n<\/ul>\n

                          \u0627\u0644\u0648\u062d\u062f\u0629 10: \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/h4>\n
                            \n
                          • \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0627\u0644\u062a\u064a \u062a\u0634\u0643\u0644 \u0645\u0633\u062a\u0642\u0628\u0644 CXM.<\/li>\n
                          • \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0645\u062a\u0632\u0627\u064a\u062f\u0629 \u0644\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                          • \u062f\u0648\u0631 \u0627\u0644\u0635\u0648\u062a \u0648\u0627\u0644\u0648\u0627\u062c\u0647\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
                          • \u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.<\/li>\n
                          • \u0627\u0644\u0627\u0633\u062a\u0639\u062f\u0627\u062f \u0644\u0645\u0633\u062a\u0642\u0628\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646 \u062a\u0648\u0642\u0639\u0647 \u0641\u064a \u0627\u0644\u0639\u0642\u062f \u0627\u0644\u0645\u0642\u0628\u0644.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

                            By completing the Customer Experience Management (CXM) course, participants will gain a deep understanding of the customer experience lifecycle and 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